Sky Q App Download: How to Watch Sky TV on Your Mobile Devices
If you have a Sky Q subscription, you can enjoy all your favourite shows and movies on your mobile devices with the Sky Q app. The app lets you watch live and on demand TV, download and watch recordings from your Sky Q box, and access other apps like Netflix, YouTube, Spotify, and more. In this article, we will show you how to download and install the Sky Q app, how to use its features, and how to troubleshoot any problems you might encounter.
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What is Sky Q and why you need the app
Sky Q is Sky's premium TV service that offers a seamless and unified experience across multiple screens. You can watch TV on your main TV with the Sky Q box, on other TVs with wireless Sky Q Mini boxes, and on your mobile devices with the Sky Q app. The app is included for free with your Sky Q subscription, and it gives you more flexibility and convenience to watch TV wherever you are.
Sky Q features and benefits
With Sky Q, you can enjoy a range of features and benefits, such as:
Watch in the best possible picture quality with HD, Ultra HD, HDR, and Dolby Atmos (depending on your package and device)
Pause, record, rewind, or restart live TV, set up series links, and store up to 500 hours of TV
See your Sky TV next to your Netflix, YouTube, Prime Video, Spotify, LIONSGATE+, BBC iPlayer, ITV Hub, All4, and more
Use voice commands to search for shows, change channels, control volume, and more
Get personalised recommendations based on your viewing habits
Watch TV on multiple devices at the same time with Sky Multiscreen
Sky Q app compatibility and requirements
The Sky Q app is compatible with most iOS, Android, Windows, and Mac devices. However, there are some minimum requirements you need to meet:
Device typeMinimum requirement
iOS devices (iPhone, iPad, iPod touch)iOS 12 or later
Android devices (phones and tablets)Android 5.0 or later
Windows devices (PCs and laptops)Windows 7 or later
Mac devices (MacBooks and iMacs)Mac OS X 10.9 or later
How to download and install the Sky Q app
The process of downloading and installing the Sky Q app varies depending on your device type. Here are the steps for each device type:
For iOS devices
Open the App Store on your device.
Search for "Sky Go" (the app is called Sky Go for iOS devices).
Tap on "Get" or "Install" to download the app.
Enter your Apple ID password or use Touch ID or Face ID if prompted.
Wait for the app to download and install.
Open the app and sign in with your Sky iD (your email address or Recordings" or check your Wi-Fi connection.
How to watch live and on demand TV
To watch live and on demand TV, you need to have a compatible Sky TV package and device. To do this:
Open the Sky Q app and tap on "Home".
You should see a list of categories and channels you can watch.
Tap on the category or channel you want to watch.
You can also use the search function to find a specific show or movie.
To watch on demand TV, tap on "Catch Up", "Box Sets", "Sky Cinema", or "Sky Store".
You can also access other apps like Netflix, YouTube, Spotify, and more by tapping on "Apps".
How to download and watch recordings
To download and watch recordings from your Sky Q box, you need to have a compatible Sky Q box and device. To do this:
Open the Sky Q app and tap on "Recordings".
You should see a list of recordings from your Sky Q box.
Tap on the recording you want to download.
Tap on "Download" to start downloading the recording to your device.
You can see the progress of your downloads by tapping on "Downloads".
To watch a downloaded recording, tap on "Downloads" and tap on the recording you want to watch.
You can watch downloaded recordings offline without an internet connection.
How to access other apps on Sky Q
To access other apps on Sky Q, you need to have a compatible Sky Q box and device. To do this:
Open the Sky Q app and tap on "Apps".
You should see a list of apps you can access, such as Netflix, YouTube, Spotify, LIONSGATE+, BBC iPlayer, ITV Hub, All4, and more.
Tap on the app you want to access.
You may need to sign in with your account details for some apps.
You can enjoy the content from the app on your device.
Troubleshooting tips for the Sky Q app
If you encounter any problems or errors with the Sky Q app, here are some tips to help you fix them:
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How to update the app and your Sky Q box
To ensure the best performance and compatibility of the Sky Q app, you should always keep it updated to the latest version. To do this:
For iOS devices, open the App Store and check for updates. If there is an update available for the Sky Go app, tap on "Update" to install it.
For Android devices, open the Google Play Store and check for updates. If there is an update available for the Sky Go app, tap on "Update" to install it.
For Windows and Mac devices, open the Sky Go app and check for updates. If there is an update available, follow the instructions to install it.
To update your Sky Q box, make sure it is connected to your home broadband and switched on or in standby mode. Your Sky Q box will automatically download and install updates when they are available. You can also check for updates manually by pressing Home on your Sky Q remote, then Settings, then System Info, then Software Version, then Setup, then Software Download.
How to fix common issues and errors
If you experience any issues or errors with the Sky Q app, such as buffering, freezing, crashing, error messages, or missing channels or recordings, here are some possible solutions:
Check your internet connection and speed. You need a minimum of 2 Mbps for SD quality and 6 Mbps for HD quality. You can test your speed by using an online speed test tool.
Check your device's storage space. You need at least 1 GB of free space to download recordings. You can free up space by deleting unwanted files or apps.
Check your device's battery level. You need at least 20% of battery power to download recordings. You can charge your device or use a power bank if needed.
Restart your device and the Sky Q app. This can clear any temporary glitches or cache issues.
Delete and reinstall the Sky Q app. This can fix any corrupted or outdated files or settings.
Reset your Sky Q box. This can restore any missing channels or recordings. To do this, press Home on your Sky Q remote, then Settings, then System Reset, then Reset. This will not delete your recordings or settings, but it may take a few minutes to complete.
How to contact Sky customer support
If none of the above solutions work, or if you have any other questions or issues with the Sky Q app, you can contact Sky customer support for further assistance. You can do this by:
Calling 0333 7591 018 from your phone. Lines are open from 8:30am to 11:30pm, seven days a week.
Using the live chat feature on the Sky website. You can access it by going to and clicking on "Start a conversation".
Sending a message on Facebook or Twitter. You can find Sky on Facebook at .
Conclusion and FAQs
The Sky Q app is a great way to watch Sky TV on your mobile devices. It lets you watch live and on demand TV, download and watch recordings from your Sky Q box, and access other apps on Sky Q. To use the app, you need to have a compatible Sky Q subscription, device, and internet connection. You also need to download and install the app, connect to your Sky Q box, and sign in with your Sky iD. If you encounter any problems or errors with the app, you can try some troubleshooting tips or contact Sky customer support for help.
Here are some FAQs about the Sky Q app:
How many devices can I use the Sky Q app on?You can use the Sky Q app on up to six devices per Sky iD. You can also watch TV on up to four devices at the same time with Sky Multiscreen.
Can I watch the Sky Q app abroad?You can watch the Sky Q app in any country that is part of the European Union (EU), as long as you have a valid UK or Ireland subscription and an internet connection. You can also watch downloaded recordings offline anywhere in the world.
Can I watch the Sky Q app on my TV?You can watch the Sky Q app on your TV by using an HDMI cable, a Chromecast device, or an AirPlay device. However, some content may not be available or may have reduced quality due to rights restrictions.
Can I watch 4K content on the Sky Q app?You can watch 4K content on the Sky Q app if you have a compatible device, a 4K TV, a Sky Q Experience subscription, and a fast internet connection. However, not all content is available in 4K, and some content may have reduced quality due to rights restrictions.
Can I control my Sky Q box with the Sky Q app?You can control your Sky Q box with the Sky Q app by using the remote control feature. To do this, open the Sky Q app and tap on "Remote". You can then use your device as a remote control for your Sky Q box.
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